What if I receive a broken product?
Although we have the lowest breakage rates in the Industry, in the unfortunate event that a product reaches you broken - we provide replacements, no questions asked.

What is your return policy?
For sudden instances or cases, we will make it up to you by sending a replacement. We take great care in selecting the manufacturers of our curated collection. If you discover a flaw or fault in the item, please contact us within the first 48 hours of receiving it.

How long will it take for my order to reach me?
We ship within 24 hours of receiving an order. You should receive your order within 5-7 days of placing it.

Is your website secure? Very. Our site is using best-in-class Secure Sockets Layer (SSL) encryption technology to protect against loss, misuse and modification of customer information. All customer information including credit card information and sign-in passwords are encrypted and protected behind a multi-layer firewall-based security system.

I have created an online account, but I forgot my password. How can I retrieve my password or create a new one?
No problem. Simply click on Login, enter the email address you used to create the account, and then select Forgot Password. Your password will be sent to you immediately. If you’re still having trouble please email us at serendipitydoos@gmail.com and one of our associates will be pleased to assist you.

Let's get to the fine print, what are your Terms and Services?
You can find our regular size print on our Terms and Services page.